Friday, December 4, 2009

Case Study: Multifaceted Company Upgrades ERP Application

MultifacJustify Fulleted Company Upgrades to the SAPERP Application and Slashes IT Costs

In times like these, when IT spending is increasingly subject to cutbacks but demand for growth and innovation is high, finding out how to get "more for less" is as crucial a task to a company's IT department as making sure that applications run smoothly. In Rome, Gruppo Tosinvest managed to prove that this challenge, which can keep some IT managers awake at night, is very easy to solve. By upgrading its existing SAPsoftware to the latest release of the SAP ERP application, the company lowered its IT maintenance costs by up to 22%. CIO Fabio Fricano and IT manager Mario Buttwere also particularly pleased to inform the board of directors that they now had state-of-the-art software for running the company's current as well as its future processes.

Gruppo Tosinvest is hardly what you would call a single-process company. One-half of its core business is in healthcare. Its subsidiary Tosinvest Sanitmanages 11 healthcare facilities, each accredited by Italy's National Public Health Service. In addition, the group operates a scientific institute for research, hospitalization, and healthcare (the IRCCS San Raffaele Pisana); a diagnostic center; and 13 nursing homes in Lazio and in Puglia. The diverse group with revenues between €300 million and €400 million also runs businesses throughout Italy in the media, real estate, financial services, and engineering and construction sectors. In a company of this size, and with such a wide array of processes, keeping IT costs in check is obviously of utmost importance. To ensure stable and cost-effective operations, the group relies on a subdivision devoted solely to IT activities: Tosinvest Information Technologies, or T.I.T. It was in this subdivision that the decision was made to upgrade the existing enterprise resource planning (ERP) software that Gruppo Tosinvest had been running since 2001.

". . . by upgrading to SAP ERP, IT maintenance costs would decrease by up to 22% over the next three years, leading to a fast return on investment."
Fabio Fricano, CIO, Tosinvest Information Technologies
Major Business Challenges

When Gruppo Tosinvest first implemented SAP software, including functionality for financial accounting, controlling, materials management, and asset accounting, the group had all the right tools to manage its internal processes. However, over the years, as the group grew, so too did its demands on the IT infrastructure. In addition to needing more robust functionality for human capital management (HCM) and financials, it needed software that would provide detailed analyses to help top management make informed decisions. As Fricano says, "We needed a sophisticated business intelligence tool that would support analyses by enabling cross-company communication and by providing a better overview of the group's financial situation."

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