Business Process Management (BPM) is increasingly being used by organizations to improve internal processes in order to make them more efficient. But which processes are appropriate for BPM? Which industry, if any, has successfully deployed BPM?
BPM in Vertical Markets
BPM is already used in a variety of markets, from financial services and government to healthcare and manufacturing. In fact, vendors have different forms and workflows for each industry that companies can use as the basis for their BPM solution and that they can customize to their specific needs or structure in order to optimize their processes.
This customization is, in fact, fairly simple as BPM solutions are designed in such a way that business analysts are capable of doing most of the process development, thereby limiting the need for programming skills. BPM solutions enable analysts to design work flows, process flows, forms, and maps using the process designer.
Despite this, many organizations have focused on implementing vertical solutions, such as enterprise resource planning (ERP) and customer relationship management (CRM). BPM, in contrast, spans the entire enterprise. Nonetheless, despite BPM's seemingly horizontal applicability across industries and enterprises, many organizations might benefit from industry-specific, or vertical, BPM solutions. This article focuses on such solutions within the financial services (FS) industry.
Core BPM Components
BPM is made up of a wide range of components. Most of these components are industry-independent and can integrate with different legacy systems. The core components include the process designer, the actual process engine, and the interface component.
The process designer component is where the process developers or business analysts design business processes. Every process for which the BPM solution is used, and every form within these processes, will be designed using this component. In addition, the process designer can often facilitate integration with other components and systems that integrate within the scope of the process and workflow, as well as towards any business rules associated with the process.
The process engine component is used to authenticate and authorize users. In order to do so, it either stores the information in its own database or is able to connect to external applications or directories where user information is being stored. If organizations are already using other authentication and authorization tools, the process engine can duplicate and synchronize the authentication and authorization process to make it more efficient and to reduce the risk of failures.
Finally, the interface component enables users to access the BPM solution through a variety of applications and interfaces, such as browsers, portals, e-mail, etc.
Besides these core components, BPM can have components that contain industry-specific information, such as rules builders, form builders, and analyses.
BPM in Vertical Markets
BPM is already used in a variety of markets, from financial services and government to healthcare and manufacturing. In fact, vendors have different forms and workflows for each industry that companies can use as the basis for their BPM solution and that they can customize to their specific needs or structure in order to optimize their processes.
This customization is, in fact, fairly simple as BPM solutions are designed in such a way that business analysts are capable of doing most of the process development, thereby limiting the need for programming skills. BPM solutions enable analysts to design work flows, process flows, forms, and maps using the process designer.
Despite this, many organizations have focused on implementing vertical solutions, such as enterprise resource planning (ERP) and customer relationship management (CRM). BPM, in contrast, spans the entire enterprise. Nonetheless, despite BPM's seemingly horizontal applicability across industries and enterprises, many organizations might benefit from industry-specific, or vertical, BPM solutions. This article focuses on such solutions within the financial services (FS) industry.
Core BPM Components
BPM is made up of a wide range of components. Most of these components are industry-independent and can integrate with different legacy systems. The core components include the process designer, the actual process engine, and the interface component.
The process designer component is where the process developers or business analysts design business processes. Every process for which the BPM solution is used, and every form within these processes, will be designed using this component. In addition, the process designer can often facilitate integration with other components and systems that integrate within the scope of the process and workflow, as well as towards any business rules associated with the process.
The process engine component is used to authenticate and authorize users. In order to do so, it either stores the information in its own database or is able to connect to external applications or directories where user information is being stored. If organizations are already using other authentication and authorization tools, the process engine can duplicate and synchronize the authentication and authorization process to make it more efficient and to reduce the risk of failures.
Finally, the interface component enables users to access the BPM solution through a variety of applications and interfaces, such as browsers, portals, e-mail, etc.
Besides these core components, BPM can have components that contain industry-specific information, such as rules builders, form builders, and analyses.
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